The ministry of home commerce and price of dwelling (KPDN) has launched two interim methods aimed toward defending customers relating to the fitting to assert compensation for faulty or defective merchandise – notably for motorcar purchases – earlier than a brand new authorized framework for the proposed lemon legislation is finalised, Bernama stories.
In response to KPDN minister Armizan Mohd Ali, these measures are establishing SOPs to course of functions from customers for consent letters from banks and monetary establishments, and requesting banking establishments to arrange devoted inside models to obtain and course of such functions.
“Financial institution Negara Malaysia (BNM) has already issued a directive asking banks and different monetary establishments to determine SOPs to permit customers to use for consent letters. The consent letter can be utilized by customers to file a declare for compensation by way of the tribunal for shopper claims (TTPM) if the autos they purchased have issues,” he stated.
He stated these initiatives, which BNM has instructed banking establishments to implement by December 3, will guarantee customers have entry to honest and efficient options earlier than the lemon legislation is carried out. Earlier this yr, KPDN had stated it was taking a look at establishing an ombudsman to resolve car grievance disputes.
Armizan stated that from January to August this yr, the ministry acquired 114 compensation claims for autos. “A complete of 187 complaints involving used autos have been filed at TTPM. One other 16 complaints have been referred to a particular negotiation staff from January to September this yr,” he stated.
The ministry is presently learning the implementation and enforcement of laws associated to the lemon legislation, which gives redress rights to consumers of motor autos and different shopper items to acquire treatments for merchandise that repeatedly malfunction and fail to satisfy high quality and efficiency requirements. Cures that customers or consumers can declare beneath the legislation embrace repairs, substitute, worth reductions or refunds.
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