Blissful CX Day! As soon as once more, we’re thrilled to affix this world celebration of “Buyer Expertise” (CX), a day devoted to celebrating the wonderful work throughout the globe that our clients and companions have been in a position to obtain by harnessing the ability of Cisco Buyer Expertise (CX)!
This yr, we’re spotlighting among the work finished by Cisco clients and companions. Workday, Expo Metropolis Dubai, and Knowledge #3 have leveraged the “artwork and science of CX.” These organizations have navigated complicated challenges and set new requirements of their respective industries. Their tales are a testomony to the influence of the artwork and science that’s CX!
Workday: Enhanced consistency, safety, and quicker deployments with automation
Workday, a pacesetter in enterprise cloud purposes for finance and human assets, sought to reinforce consistency, safety, and velocity of deployments by means of automation. Cisco Companies as Code enabled Workday to realize these objectives, guaranteeing quicker and safer deployments. The collaboration between Workday and Cisco highlights the artwork of making a seamless consumer expertise and the science of leveraging automation to drive effectivity and safety.
Expo Metropolis Dubai: Setting the requirements for sustainable practices in world occasions
Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. The problem was to reuse present community infrastructure to create a sustainable answer for the occasion. Along with Cisco Companies, Expo Metropolis Dubai was in a position to repurpose over 90% of its present community infrastructure. The consequence was a community connecting 70,000 delegates throughout 120 buildings, with zero IT incidents reported. This story demonstrates the artwork of sustainable occasion internet hosting and the science of repurposing an present community infrastructure.
Knowledge#3: Driving renewals and enterprise outcomes by means of a lifecycle strategy
Knowledge#3, an Australian-based Cisco accomplice, has totally embraced a lifecycle mannequin to speed up software program adoption. In its buyer success follow, the Knowledge#3 workforce leverages the most recent and best Cisco’s options, accomplice presents, and instruments, from Success Tracks to the LCA portal and the LCI adoption program. Over the previous few years, the group has expanded its workforce of Buyer Success Managers throughout the nation, resulting in a 20-point improve in renewal charges in sure accounts. Knowledge#3 has additionally invested closely in certifications, coaching, and technical experience in partnership with Cisco to ship distinctive buyer expertise.
Cisco CX is laser-focused on driving significant change to assist organizations throughout varied industries obtain optimum enterprise outcomes and set new requirements in buyer expertise.
As we have a good time CX Day, these examples remind us of the important position that customer-centric options play in fostering innovation, sustainability, and operational excellence. These tales additionally reinforce that constructing higher outcomes takes artwork and science. The science of our expertise will not be sufficient to get the job finished with out the artwork of implementation and deployment practiced by skilled buyer expertise professionals working in tandem with clients and companions. Our workforce joins the artwork and science of CX collectively.
To be taught extra about our clients, go to our Buyer Tales Index – a catalog that highlights how Cisco companies clients are remodeling and driving influence world wide.
If you’re enthusiastic about sharing your personal buyer story, join with us at cxcustomerstories@cisco.com . We’d love to listen to from you!
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